Private jet rage grows as a record number of fliers strain the system

Private jet fliers are facing increasing delays, cancellations and lack of available flights as the industry struggles to serve a record number of new fliers, while facing supply-chain troubles.

July was the busiest month ever for private jet flights, with more than 300,000 flights, according to Argus International. While business usually cools in the fall, September saw nearly 300,000 flights and Argus projects October’s pace will break the July record.

The flood of new private jet customers — driven by health concerns during the pandemic and the rapid creation of wealth — is now taxing an industry geared for slower growth. A shortage of new and used planes, delays getting aircraft parts, crew and pilot shortages, catering snafus and air traffic problems are combining to create a growing number of delays and cancellations, according to industry executives.

Customers who paid five- or six-figures for their dream flights are now learning that even private jets encounter delays and logistics problems.

“These are people who spent $200,000 and they want perfection,” said Doug Gollan, founder of Private Jet Card Comparisons, a website that reviews jet card programs.

A Private Jet Card Comparisons survey of private jet fliers found that more than 20% had experienced a service issue in recent months.

Fractional owners are also using their planes more. The supply shortage is feeding through the entire private aviation system, from charter companies and jet-management companies to brokers and operators. The inventory of used planes is at all-time lows, and private jet makers Bombardier, Textron and General Dynamics’ Gulfstream have all raised production to meet demand.

Pilots are in short supply as well. Many pilots retired or dialed back during the Covid-19 pandemic, and with the commercial airlines aggressively hiring, private jet companies and owners are scrambling to find pilots. Finding cabin crew is also becoming difficult and costly.

Shortages and delays are also hurting the availability of aircraft parts, which means that repairs that should take a day or two are now stretching for a week or more, taking more planes out of circulation.

Wheels Up, which started trading as a public company this summer, just launched a new Pilot Employee Equity Grant to try to lure and retain more pilots. The program will provide equity to full-time and part-time pilots on its seniority list as of Aug. 31, and new pilots hired after Sept. 1 will be eligible.

Even catering has become a source of customer complaints. Private jet customers typically call in their catering order a day or two before the flight. But many of the new fliers are calling it in the night before, which has created a mad scramble for the…